Ceritera Andani

    -Week 13- Hello everyone! Your Andani is here 💮💖 TODAY , I am not sharing anything😔 No class for today because Dr. Fareed confirmed with positive Influenza. I think because of the weather which is unpredictable. Sometimes it was too hot and sometimes it was raining. Dr. need to rest more, eat medicine and taking care of food intake also because Dr. need energy to moving. Dr. assigned us to continue doing the correction and make any possible changes for the website to improve the website to be better than before. Dr. also assigned us to do the manual video to teach the client how to use the website and how to edit the website after we send the client the website. Last but not least, Dr. reminded us to do Google Digital Garage to make sure all students have done all topic and exercises until the final assessment.   Hoping for speedy recovery for Dr. Syafakallah, Dr. Fareed💫💪 P/s:  See you guys in next week's post! Stay tuned!😆

      -Week 12- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share about CEO Presentation😆 This week is CEO Presentation with our client to know about the final prototype website. Overall, owner of the R.G. Cafe and Catering satisfy with our website, but the comments from the owner which we need to make some changes such as picture used on the website can change to better picture.  The owner also asks for our opinions if the spelling for the word 'Mee' and 'Kueh teow'  are correct or not because ethe owner told us about there is customers that point out the spelling in the menu. So, the owner wants us using the right spelling in the menu especially on the website so that this problem can be solved. In our CEO Presentation, we make a mistake which we do not invite Dr. Fareed by emailed earlier in Google Calendar as we got late confirmation by the owner because he is very busy on that day. We apologized to Dr. as we have to proceed with presentation...

    -Week 11- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share what I learnt for today's class😆 The key points on the three phases of CRM are as follows: 1. Acquiring new relationships: In this phase, companies focus on acquiring new customers by promoting their product and service leadership. 2. Enhancing existing relationships: This phase involves deepening and broadening relationships with existing customers through cross-selling and up-selling strategies. 3. Retaining customer relationships: Retention in CRM focuses on delivering what customers want through service adaptability, emphasizing the importance of retaining customers over recruiting new ones. These phases highlight the importance of acquiring, enhancing, and retaining customer relationships in the CRM process. Benefits of CRM for customers 1. Continuity 2. A contact point 3. Personalization What should in database? 1. Demographic 2. History of contacts 3. Transaction history 4. Response to marke...

  -Week 10- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share what I learnt for today's class😆 State of Industry Adoption of key drivers  - AI - Digital - Green Economy Supply Chain Management -5 basic components of SCM- 1. Plan: Strategic component of SCM that involves developing a set of metrics to monitor organization's supply chain to ensure that is efficient and it delivers high quality and value to customers for the lowest cost. 2. Source: Organizations choose suppliers to deliver the goods and services they need to create their product or service. 3. Make: The manufacturing component in which managers schedule the activities necessary for production, testing, packaging and preparation for delivery.  4. Deliver: Where organizations coordinate the receipt pf customer orders, develop a network of warehouse, select carriers to transport their products to their customers and create an invoicing system to receive the payments. 5. Return: A responsive and ...

  -Week 9- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share what I learnt for today's class😆 This figure is  about knowledge sharing and transfer process with SECI. Since the process symbolizes the ongoing development and advancement of knowledge, it is better to think of it as a spiral rather than a circle.  Tacit + tacit -> socialization (If there is interaction, it's called socialization) - must have communication Internet Evolution Web 1.0: Information sharing Web 2.0: Social media (Provided by owner to us) (google map, blogging)  Web 3.0: Analytics (Intelligence) Web 1.0: The "static web," or Web 1.0, was the early version of the Internet and largely consisted of read-only information. The websites were simple, with just a limited amount of interactive text and graphic content. Information could be viewed, but little interaction was possible. HTTP for communication and HTML for online pages were important technologies. Web 2.0:  The "soc...

-Week 8- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share what I learnt for today's class😆 Now that Dr. Fareed is back Alhamdulillah. We carry on with class as normal. We're going to continue our lesson on e-commerce and e-marketing today.  There are 3 types of e-commerce which are business to consumer e-commerce (B2C), business to business e-commerce (B2B) and consumer to consumer e-commerce (C2C). 1. Business to Consumer (B2C) -This type of e-commerce involves transactions between businesses and individual consumers. It connects consumers directly with sellers, typically through online retail platforms or company websites. Examples include Amazon, where consumers can buy a wide variety of products directly from the site, or Netflix, where users purchase streaming services. B2C e-commerce emphasizes convenience, a broad selection of products, and user-friendly interfaces to enhance the shopping experience. 2. Business to Business (B2B) -In B2B e-commerce, tra...