Ceritera Andani

  -Week 14- Hello everyone! Your Andani is here 💮💖 TODAY , I am sharing about today last class lesson😁 IS Acquisition Buy off the shelve Advantages  - Availability of many off-the-shelve packages - Saves time - Require few dedicated personnel - Company knows what it is getting - Not the first and only user of the software Disadvantages - Software does not exactly fit needs - Difficult to modified - Lost of control over improvement and version  - Difficult to integrate Steps in selecting Software package - Identification potential vendors - Determination of potential criteria - Evaluate vendors and package - Choose a vendor and package - Negotiate a contract - Establish service level agreement Lease application  Lease - Types of leasing vendors Lease the application Use an application Photo session with Dr. Fareed and classmates! Thank you, DR. FAREED for all the knowledge that you give throughout this semester😆 I learned a lot!

    -Week 13- Hello everyone! Your Andani is here 💮💖 TODAY , I am not sharing anything😔 No class for today because Dr. Fareed confirmed with positive Influenza. I think because of the weather which is unpredictable. Sometimes it was too hot and sometimes it was raining. Dr. need to rest more, eat medicine and taking care of food intake also because Dr. need energy to moving. Dr. assigned us to continue doing the correction and make any possible changes for the website to improve the website to be better than before. Dr. also assigned us to do the manual video to teach the client how to use the website and how to edit the website after we send the client the website. Last but not least, Dr. reminded us to do Google Digital Garage to make sure all students have done all topic and exercises until the final assessment.   Hoping for speedy recovery for Dr. Syafakallah, Dr. Fareed💫💪 P/s:  See you guys in next week's post! Stay tuned!😆

      -Week 12- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share about CEO Presentation😆 This week is CEO Presentation with our client to know about the final prototype website. Overall, owner of the R.G. Cafe and Catering satisfy with our website, but the comments from the owner which we need to make some changes such as picture used on the website can change to better picture.  The owner also asks for our opinions if the spelling for the word 'Mee' and 'Kueh teow'  are correct or not because ethe owner told us about there is customers that point out the spelling in the menu. So, the owner wants us using the right spelling in the menu especially on the website so that this problem can be solved. In our CEO Presentation, we make a mistake which we do not invite Dr. Fareed by emailed earlier in Google Calendar as we got late confirmation by the owner because he is very busy on that day. We apologized to Dr. as we have to proceed with presentation about t

    -Week 11- Hello everyone! Your Andani is here 💮💖 TODAY , I want to share what I learnt for today's class😆 The key points on the three phases of CRM are as follows: 1. Acquiring new relationships: In this phase, companies focus on acquiring new customers by promoting their product and service leadership. 2. Enhancing existing relationships: This phase involves deepening and broadening relationships with existing customers through cross-selling and up-selling strategies. 3. Retaining customer relationships: Retention in CRM focuses on delivering what customers want through service adaptability, emphasizing the importance of retaining customers over recruiting new ones. These phases highlight the importance of acquiring, enhancing, and retaining customer relationships in the CRM process. Benefits of CRM for customers 1. Continuity 2. A contact point 3. Personalization What should in database? 1. Demographic 2. History of contacts 3. Transaction history 4. Response to marketing